KuCoin is a global cryptocurrency exchange that allows users to buy, sell, and trade over 700 digital assets, including BTC, ETH, BNB, USDT, ADA, and more. Users can take advantage of various features and services, such as futures, margin, P2P trading, trading bot, and KuCoin Earn.
The Seychelles-based exchange has a user-friendly design, a high level of security, and a native token (KCS) that provides benefits and rewards to its holders.
However, if you want to delete your Kucoin account for any reason, you might be wondering how to do it. In this article, we will explain how to delete your Kucoin account permanently and what you need to do before closing it. We will also answer some frequently asked questions about Kucoin account deletion.
Can you delete your Kucoin account?
Yes, you can delete your Kucoin account, but you need to follow some steps and be aware of the consequences. Deleting your Kucoin account is a permanent and irreversible action that will erase all your data and history on the platform. You will not be able to log in, deposit, withdraw, trade, or access any of the information or services associated with your account.
Make sure you have withdrawn all your funds and closed all your open orders before deleting your account. You should also remove or delete any wallet addresses linked to your account from other wallets to avoid asset loss.
If you are not sure about deleting your Kucoin account, you can also temporarily disable it by freezing it. This will prevent anyone from accessing or using your account, but you can still reactivate it later if you change your mind.
How to delete Kucoin account?
You can delete your Kucoin account in multiple ways, including via the website, email, and live support chat.
Kucoin website: To delete your Kucoin account through the Kucoin website, you need to follow these steps:
1. Log in to your Kucoin account either through the Kucoin app or the Kucoin website. You need to log in with your email address and password or use other methods such as SMS verification, Google Authenticator, or Face ID. If you have forgotten your password, you can reset it by clicking on the “Forgot Password” link and following the instructions.
2. If you are using the KuCoin App, select the symbol in the upper left corner to access the account settings section. On the other hand, selecting the symbol in the upper-right corner of the KuCoin website will bring up the account settings menu.
3. Go to the Security section and scroll down to the bottom of the page. You can find the Security section under the Settings menu on the app or under the Profile icon on the website. This section shows you various options to enhance your account security, such as changing your password, using Google Verification, setting up an anti-phishing code, and managing your devices.
4. You can discover the option to freeze or terminate your account by scrolling all the way down. Click on the Delete Account button and read the warning message carefully.
The Delete Account button is located at the bottom of the Account Security section. It will show you a pop-up message that warns you about the consequences of deleting your account. It will also ask you to confirm that you have withdrawn all your funds and closed all your open orders before proceeding. Make sure to read this message carefully and understand what deleting your account means.
5. Select “I fully understand and accept the consequences” and then click “Delete Account” after reading and comprehending the KuCoin account cancellation terms and conditions.
Email: You can also delete your Kucoin account through email by following these steps:
1. Click the compose button on your registered KuCoin email after opening it.
2. Set the recipient to [email protected].
3. Include “Request to delete account” in the subject line.
4. After that, include your KuCoin username, as well as any other information like your phone number, birth date, and a KuCoin number for verification, in the body of your message.
5. You must also give a good reason for why you intend to delete your account.
6. Once you’ve entered that data, press send and wait for your request to be approved.
Live chat: Another way to delete a Kucoin account is through live chat support. In order to delete your Kucoin account through live chat, you need to contact their customer support.
1. If you are using the web version, Go to their website and click the “Support Center” link at the bottom of the page. You should be able to locate the “online chat” option that will put you in contact with one of their agents by doing this. For them to be able to assist you better, don’t forget to specify that you wish to remove your account.
2. If you are using the app, open the app on your mobile device and select ‘support’ at the bottom of the screen. Then, click the ‘online support’ icon, which will take you to a chat window where you may speak directly with a representative. Simply inform them you want to remove your account, and they will walk you through the process from there.
How to close Kucoin Account?
If you intend to close your KuCoin account, you may do so by following the steps mentioned below.
- Go to the https://kucoin.zendesk.com/hc/en-us/requests/new link to visit the Kucoin support website and submit a request.
- From the drop-down menu, click “Other Issue” under “Select your issue type” on the Kucoin support center page.
- Type your Kucoin account’s associated email address.
- In the topic section, write “Close Kucoin Account.”
- From the Priority option, select ‘High’.
- Next, describe briefly why you wish to terminate your Kucoin account.
Within 24 to 72 hours, your Kucoin account will be deactivated. You can permanently close your Kucoin account in this manner as well.
Kucoin Account Deletion FAQs
What should I do before deleting my Kucoin account?
Before deleting your Kucoin account, you should do the following things:
1. Transfer your Kucoin funds to another wallet or exchange, paying attention to fees and addresses.
2. Cancel any Kucoin orders, positions, or transactions that are not completed or settled.
3. Contact Kucoin support and clarify any issues or questions related to your account.
4. Remove any Kucoin wallet addresses from your other wallets or platforms to avoid sending funds to a deleted account.
What are the consequences of deleting my Kucoin account?
Deleting your Kucoin account is a permanent and irreversible action that will result in the following consequences:
1. You will lose access to your Kucoin account and all its associated services, such as depositing, withdrawing, trading, staking, lending, and earning.
2. It will also cancel any open orders, positions, or transactions on Kucoin without any refunds or compensation.
3. Deleting your Kucoin account will prevent you from creating a new Kucoin account with the same email or phone number. You will need a different identity verification method to use Kucoin again.
How long does it take to delete my Kucoin account?
The deletion process of your Kucoin account may take up to 30 days for your account to be completely deleted from the Kucoin system. However, it may differ from case to case, so allow yourself time.